The support service

The support service was created to help customers with questions that may arise when working with the bookmaker. The staff speaks several languages, has a permanent working schedule and is ready to answer all players’ questions.

Thanks to 1Win Kenya, you will find a solution to your problems. Contacting the team in Kenya can be accomplished through a variety of methods.

Ways to contact support

Customer Support Available 24/7 for Your Convenience. It would help if you understood that the way you contact us and the severity of the problem must be coordinated: simple issues can be resolved by phone or online chat. Hit is better to send an email if documents are required or many material facts need to be communicated.

Online chat and hotline are the fastest options. It will take about 5–10 minutes for a manager to provide you with an answer. The response time can take up to three days if you use a feedback form or send a letter directly to the company.
Contact by e-mail. Here is an email address contact@1Win.ke that 1Win customers from Kenya can use to request assistance. Please describe as many facts about the problem as possible in your email; this will speed up your response. You can also send some screenshots or scans of documents if necessary; this will also be helpful for 1Win support staff and will help you to resolve the issue faster. Please send only original documents and screenshots.
Telephone assistance for immediate response. Users have access to a helpline; you can call the 1Win support number, can be reached at 8(800)301 77 89. For our support staff to respond to your inquiries quickly and in-depth, please prepare your questions in advance. Be prepared to provide personal information so that support staff can confirm that you are the account owner.
Live chat support for instant help. Online chat is a quick method to get a question answered. On the website, click on the pop-up window in the bottom right corner. The “Questions” button will start your conversation with a live customer service representative. You must either sign up using your Google, Facebook profile or enter your login and email.

1Win Technical Support: assistant for technical issues

The list contains a list of the most common problems that 1Win support solves, categorized by category:

Account: registration issues, account verification, account blocking reasons, reports of someone else’s access, password recovery, changing personal data or settings;
App: 1Win app – how to download, set up and use;
How to get a promo code, bonus, how to use them and what to do if they are not available according to 1Win Bonus;
Payments: how to avoid problems with depositing, how to deal with a failed transaction, available payment options, how to conduct transactions without errors;
Website: access to the site in case it is blocked or inaccessible, learning the basic platform controls and recommendations, as well as the basics of betting.

Despite the consensus, betting can be very difficult. This means that from time to time questions may arise, certain questions that cannot be answered or will take a large amount of time to answer. You can do this so that. You can express your dissatisfaction by sending a letter of complaint to contact@1Win.ke. This way your problem will be solved much faster.