Privacy Policy: what is it

Why do you provide personal data when registering on 1Win? How are they used in the future? Is it passed on to anyone else? The answer to all these questions lies in one important document – the platform’s Privacy Policy.

It regulates the collection, storage, analysis and use of all your data according to the laws of Kenya. By creating a gambling account at 1Win you are required to agree to every clause of this policy. Failure to do so will result in your registration being refused. Further penalties will be imposed for any breach of this policy.

What data does 1Win collect

The data that an online casino collects about its users can be divided into several categories. Firstly, information that you provide yourself. For example, during registration, verification or contacting customer support. This includes:

  • Name;
  • Email address;
  • Residential address;
  • Mobile phone number;
  • Payment account details and other financial information;
  • Requests to 1Win Kenya customer support.

The second category of data includes all those that the casino collects without your involvement. Typically, this is data about your gambling activity, visits to sections of the platform, and the technical specifications of your device. This includes:

  • Betting history;
  • Comments in gambling chats;
  • IP address;
  • The type of operating system of your device;
  • Browser settings;
  • Technical crash reports;
  • Active sessions on 1Win and their duration.

Collection, processing and use of data

Some of the information about 1Win players is collected, analysed and stored thanks to Cookies and Google Analytics technologies. Some data is obtained from your publicly available social networks, or from third parties (payment providers, for example). Data processing does not start immediately, but only after your consent (in the registration field).

If any other company (service provider at 1Win) or Kenyan government agency (law enforcement, regulatory) has an interest in collecting and processing your data – the online casino will do so.  The data will be officially handed over upon request. If personal information about you is asked to be shared with third parties or third-party companies (not in the 1Win Kenya group), you will be notified and must consent or refuse. 1Win Online Casino has the right to retain the data received for as long as it deems appropriate.

Why is user data collected

The whole process of collecting, analysing, using and storing data is done for a reason. It involves a lot of 1Win staff and technical programmes. Here are some of the main reasons why the online casino does it:

  • Verify that all users are of legal age and within 1Win’s coverage area;
  • Verify that you have not previously applied the self-exclusion option;
  • Prevent fraud and money laundering attempts on the platform;
  • Improve the efficiency of customer service;
  • Improve all services offered on 1Win (optimising and improving the efficiency of your gambling experience);
  • Prevent offences under both international and Kenyan laws;
  • Analyse and statistics data on gambling activity and user preferences;
  • Manage players’ financial transactions (processing deposit and withdrawal requests) more quickly;
  • Assess your gambling activities on a responsible gambling scale;
  • Develop more attractive bonus and promotional offers.

In general, all these points boil down to one goal – to increase player loyalty and improve their gambling experience. This will be achieved through automation and accelerated processing of data stored in 1Win Kenya’s databases.

Security and protection of your data

All user information collected on the 1Win platform is carefully stored and safe from hacker attacks. The data is only used for strictly designated purposes and is only accessible to a limited number of online casino employees. Read on to find out what other tools are available to increase security:

  • SSL encryption using a 256-bit key using the TLS (Transport Layer Security) standard;
  • Use of multi-layered intrusion protection systems on 1Win Kenya’s internal network;
  • 24/7 monitoring and physical presence of security personnel in the data centres;
  • Frequent updates of online casino security systems.

Rights and obligations of the parties

Users of 1Win always have the choice to opt out of using the services. This Policy may not be suitable for everyone. Learn your rights regarding personal information and exercise them at any time:

  • Users have the right to edit personal information, delete chat messages and delete their account completely;
  • Request access to all data relating to the player persona from 1Win Kenya at any time;
  • Object to the processing of data or partially restrict it;
  • To withdraw previously provided consent to 1Win’s Privacy Policy;
  • File a complaint with the local regulatory authority;
  • Object to direct marketing and aggressive advertising.